IMPORTANT NOTICE

We are open, We are available, We are here!

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23 of May 2020

Chelmer Village Opticians shall remain available during this COVID-19 pandemic for eye emergencies and repairs.

One of our optometrists will be available to discuss any concerns you may have about your vision, and if our optometrist believes it is necessary for you to visit the practice they will arrange this for you.

We recommend all at risk categories of patients such as the over 70s and individuals with underlying risk factors  patients, consider waiting until the current pandemic has resolved.

ALL APPOINTMENTS MUST BE TRIAGED OVER THE PHONE FIRST

Telephone consultations and request for further supplies via phone 01245 461 843 or by email to hello@chelmervillageopticians.co.uk.

We are able to order contact lenses and arrange for these to be sent to your address directly from the manufactures.

If you have broken your spectacles or need them repaired, please contact us as we will be able to advise on what we can do.

We are keeping a record of customers who would like us to contact them for future eye testing appointments or to update their spectacles/sunglasses. 

If you would like to be added to this list, please let us know.  

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April 2020

Chelmer Village Opticians shall remain available during this COVID-19 pandemic for eye emergencies and repairs.

Our practice shutters and doors will be closed and our staff have been told to stay at home for the time being for their own safety.

We are still able to offer a limited EMERGENCY clinic and we will be manning our telephone and booking systems remotely. 

We are still able to order contact lenses and arrange for these to be sent to your address directly from the manufactures. 

If you have broken your spectacles or need them repaired, please contact us as we will be able to advise on what we can do.

We will operate a triage policy and it will be by appointment only to enforce strict hygiene and distancing polices.

Our Optometrists will be able to answer any eye concerns you may have, even if we have to use facetime we shall do so!

Anything whatsoever, or if your a keyworker requiring help, please call us or email using hello@chelmervillageopticians.co.uk. 

Our practice number is: 01245 461 843

22nd of March 2020

To all of our customers,

Nobody knows what the next few months may bring especially as things appear to be changing on a moment by moment basis with this onset of the Coronavirus, but we have made the following decision that we at Chelmer Village Opticians, are doing the best we can to take care of our customers and staff.

We have decided to close the practice to the public to limit the spread of the virus. There is currently no significant guidance from our governing bodies and the General Optical Council, but after taking advice from health care professionals, this seems to be the right decision.

Although we have been taking many measures with regard to deep cleaning the practice, we do not feel comfortable with putting our staff and customers at risk. Hopefully, together we can help to prevent infection from spreading especially to vulnerable members of our community.

Our service will now be restricted to telephone and emails in order to protect our incredible team of staff. Please contact us if you have any sight or eye health-related questions or concerns at hello@chelmervillageopticians.co.uk or call on 01245 461 843 and one of our qualified team will get back in touch with you as soon as we can.

We will be calling all our patients that have glasses or contact lenses to discuss the best way to arrange their delivery or collection. The governing bodies have indicated that some leniency will be allowed in the supply of contact lenses and spectacles even if appointments are overdue, so please contact us if you require additional supplies and we are happy to help to arrange this while the suppliers are still able to deliver, often directly to your home address.

If you have an appointment with us, one of our staff members will be in contact to book you in for a later date.

By taking these steps now, we are confident that whatever the future brings, we will be able to continue to provide the high standard of service you have always received. All our staff will remain employed throughout this crisis and we look forward to welcoming you back into our practice in better times.

Please stay safe and well and follow all the guidelines to help safeguard those around you.

With our best wishes

Ray & Vik

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CORONAVIRUS

17th of March 2020

CORONAVIRUS – We would like to reassure patients that we are open but are taking extra hygiene precautions!

We be will closing at 5pm each evening to enable a deep clean of the practice.

The practice and our consulting room equipment are constantly being sanitised between each patient.