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Patient Charter

Our Promise…

At Chelmer Village Opticians in Chelmsford, Essex, all of the staff are committed to giving you the best quality eye care available. We take the responsibility of caring for your eyes very seriously. We will continuously invest in equipment and products to provide you with the highest standard of vision correction. 

Our dedicated and knowledgeable staff are always on hand to help and to advise you.

Our Guarantee…

* A thorough, unhurried, eyesight examination – if for any reason that you are not happy with the outcome of your eye examination then please come back and see our Optometrist.

*Huge frame/glasses range We have plenty of up-to-date frame ranges in stock. If you want a particular frame that we do not currently have in stock, then we should be able to order it directly for you.

* Repairs, Adjustments & Aftercare – Anytime your glasses need a service, pop in and see us. No appointment necessary.

* Bespoke Glasses If you are unable to find a frame for you, which of course is extremely rare as we do try to cater for all of our patient’s. We would then be able to offer you a bespoke spectacles services. These spectacles can be customised in many different ways, maybe add your name inside the arm, add some colour or use a different material i.e. wood.

* Prices – Our prices are very competitive, we know as we do check out various independent opticians before pricing our frames. All of our frames come with standard uncoated single vision lenses. We will always recommend coatings i.e. anti-reflection and scratch resistant (its is also hydrophobic, and simply the best available) just add £40.00 on top of the frame price, £30.00 for under 18s.

We are always looking to make improvements to our practice. If you have any suggestions then please contact our Managing Director, Ray directly. His email is 

Remember, we are you, local independent Opticians in Chelmsford, Essex.